How far in advance should I book my spa appointment?
While walk-ins are always welcome and will be accommodated when availability allows, it is recommended that you make your spa reservation at least one week in advance to ensure that you are able to reserve the date and time you desire. A major credit card is required at the time of booking in order to guarantee your appointment date and time.
When should I plan to arrive at the spa?
To ensure that you receive optimum benefit from your spa treatment, we recommend that you arrive at least 15 minutes prior to your scheduled service. This will allow for adequate changing and consultation time and will provide time for you to relax in our facility prior to your service. Latecomer’s services will be shortened in order to accommodate remaining scheduled guests at their appointed time. Spa Prima does not discount shortened services due to late guest arrival.
Please feel free to remain at the spa after your treatment and enjoy our locker/shower and tea room facilities.
What should I wear for my spa treatment?
When you arrive at the spa, our Concierge will provide you with a locker key, robe and slippers, as well as any additional garment(s) that may be appropriate for your service. For hydrotherapy or spa body treatments, please feel free to bring along a bathing suit.
What should I do to prepare for my spa treatment?
• Arrive early and take a few moments to relax prior to your service. Turn off cell phones and pagers.
• For optimum results, we recommend that you shower prior to your spa service – shower facilities are available at the spa.
• We highly recommend that you leave your valuables at home. We regret that Spa Prima cannot be responsible for lost or stolen items.
• We encourage you to communicate any health concerns, needs and expectations that you may have directly with your therapist prior to receiving your service.
• Spa Prima offers locker and shower facilities as well as a vanity area, where you can freshen up. Please feel free to bring any makeup and toiletries that you may require.
May I request a particular therapist?
Certainly. We encourage you to request a favorite therapist and will accommodate when available. If the requested therapist is unavailable, please know that all of our therapists are trained in the same methodologies and that you will receive a consistently excellent treatment with any Spa Prima therapist.
Can children come to the spa?
In order to maintain an environment of tranquility, we ask that you not bring young children to the spa. Spa Prima will however, allow children to receive specific facial and nail treatments per the following policy: Children under age 16 must be accompanied by an adult in the treatment room and while on spa premises. All minors under age 18 must have an adult sign their consultation form and approve their treatment.
What methods of payment do you accept?
Spa Prima accepts credit cards (Visa, MasterCard, American Express and Discover), Cash and Checks. We also accept Spa Prima gift cards. Note: A $25.00 charge will be assessed for returned checks.
Why do you require a credit card to book my appointment?
We require a credit card in order to guarantee your reservation date and time. This guarantee protects Spa Prima against no-shows or late cancellations and allows our therapists and other staff a steady flow of work. However, we do not charge your credit card until the service is performed or unless our cancellation/no-show policy is violated.
Should I tip my therapist? How much?
The cost of your service does not include gratuity. In appreciation of outstanding service you may provide a gratuity at your discretion. If you are unsure of what amount to offer our Concierge can provide guidelines.
What if I need to cancel my appointment?
Spa Prima requires a 24-hour notice of cancellation for appointments reserved in order to allow us the opportunity to fill the slot you are vacating and to provide steady work for our staff. If you do not provide a 24 hour notice of cancellation, we will charge to you a no-show/late cancellation fee of $25.00 per service reserved. You will only be charged this fee in the event that we are unable to fill your slot with another appointment. For parties of three or more, a 72-hour notice of cancellation is required.
What should I know about Spa Etiquette?
The following are guidelines for overall spa etiquette:
• Arrive for your appointment in a timely manner – take time to enjoy the amenities that the spa has to offer;
• Kindly provide ample notice (we require 24 hours) in the event you must cancel your appointment. This provides the courtesy to our staff of being able to fill the time slot that you must vacate and guarantees our therapists a steady source of income.
• Provide input during your service regarding comfort and any areas of concern;
• You may engage in quiet conversation during your service – and you always have the option of enjoying your treatment in silence;
• When enjoying common areas in the spa, remember to be mindful and respectful of other spa-goers sharing that area. Maintain a quiet voice level while visiting the spa. Completely turn off cell phones and pagers;
• Be sure to disclose any health or medical issues you may be experiencing, as well as any medications that you are taking as some conditions may preclude receipt of certain services or may have an effect on your treatment outcome.
• Please keep in mind that our professional staff is here to provide quality spa services in an environment of tranquility. If a therapist or staff member feels that a guest is behaving in an inappropriate manner they are authorized to end the service.
• Provide honest feedback to the therapist, manager or concierge. It is our desire that your experience surpasses expectation. We are always seeking to improve our level of service in order to make each spa visit an exceptional one.